Privacy policy

Tutelage Master provides one-on-one math and science tutoring. We are located at 1669 146 Street, Surrey, BC V4A 5S4. You can reach us at info@tutelagemaster.com or +1 604 724 5499.

This policy explains how we collect, use, disclose and protect personal information, in line with British Columbia’s Personal Information Protection Act (PIPA).

[REVIEW: Shaveta Chopra] is responsible for our compliance with PIPA. If you have a question or concern about your personal information, contact them at info@tutelagemaster.com, +1 604 724 5499, or by mail at 1669 146 Street, Surrey, BC V4A 5S4.

• Parent or guardian and student names.
• Email address and phone number.
• The student’s grade, the subjects you are interested in, and the content of your message.
• Booking details, such as the subject, format and requested session time.
• Payment information. Payments are processed by Stripe; we do not see or store full card numbers.
• Cookieless website analytics from Cloudflare Web Analytics, which counts visits without identifying you.

We use personal information to:

• reply to your enquiries;
• arrange and deliver tutoring sessions;
• take payment for sessions; and
• keep the records the law requires.

We only collect what we need for these purposes. [REVIEW: confirm list of purposes]

You give consent when you submit our contact form or book a session. For students who are minors, a parent or guardian provides consent on their behalf. [REVIEW: age and consent approach for minors]

You can withdraw consent at any time by contacting us, subject to legal or contractual restrictions. If you withdraw consent, we may not be able to continue providing tutoring services.

We share personal information only with service providers that help us run the business:

• Supabase (database hosting for enquiries and bookings);
• Stripe (payment processing);
• Resend (sending email notifications); and
• Cloudflare (website hosting, spam protection and analytics).

Some of these providers may store or process information outside Canada, for example in the United States, where it may be subject to the laws of that country. [REVIEW: confirm data locations] We do not sell personal information.

• Enquiries: [REVIEW: retention period, e.g. 2 years after last contact].
• Booking records: [REVIEW: retention period].
• Payment records: [REVIEW: retention period required for tax purposes].

When we no longer need personal information, we securely destroy or anonymize it. [REVIEW: destruction method]

We use reasonable security measures, including access controls, encryption in transit, and limiting access to staff who need the information to do their work. [REVIEW: confirm safeguards]

You can ask to see the personal information we hold about you, and ask us to correct it. We will respond within 30 days. To make a request, contact our privacy contact above.

If you are not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia. [REVIEW: add OIPC contact details]

Our website does not use tracking cookies. Our analytics are cookieless, and our spam protection (Cloudflare Turnstile) only runs on the contact form. [REVIEW: confirm Turnstile storage behaviour]

We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed. [REVIEW: notification approach for material changes]